Frequently Asked Questions

Our tax consultants have a high level of knowledge across many industries so they get you the maximum refund. They also save you time as all bookings are completed over the phone.

After making a booking, all you need to do is fill in a PHAT form and email it to us. A PHAT Tax Specialist will then call you at your booking time and complete the tax return.

A booking for one tax return is for 30 minutes.

Our fees are based on what is involved in the process of preparing the tax return for lodgement. Fees usually range between $169 and $299 for each tax return, or $319 to $474 for a tax return with an investment property. Our fee structure is outlined at the start of the booking, and the exact fee will be determined by the Tax Specialist at the completion of the tax return.

  • July to August
    Monday to Friday (Saturday July only)
  • September to November
    Monday to Friday
  • December to June
    Tuesday to Thursday

Our fees will usually be taken from the refund with the balance then forwarded to your bank account. If the refund is not sufficient to cover our fee then we require payment prior to lodgement. If the tax return is prepared then sent to you, and you choose not to lodge the tax return, payment of our fee is still required.

The ATO usually takes between 12 and 21 days from lodgement to process tax returns, but can sometimes it can take up to 30 days.

Yes. We regularly complete tax returns for clients that have fallen behind. We can complete more than 10 years if need be.

New clients with investment properties are continually amazed at the difference our knowledge and experience makes. Generally clients get a bigger refund than they have had in previous years. We also know how to deal with overseas investment properties.

We complete annual tax returns for people with small businesses. We don’t do company or trust tax returns.

Yes, and we are aware of how to minimise the total tax payable.

Definitely not. We are a small company that employs salaried staff. That way you can contact us all year round if you have any tax related quesitons to discuss.

Yes. We are a member of the National Tax and Accountants Association and also a member of Tax and Super Australia.